Return & Refunds

Returns, Refunds & Shipping Policy

At VexityLabs, we want you to be satisfied with what you ordered. Because our products are ingestible, we handle this a little differently than most stores, and this page explains exactly how.

Our 60-Day Guarantee

If you're not satisfied with your results after 60 days of consistent use, email us at supportvexity@gmail.com and we'll issue a full refund.

You don't need to ship anything back. Just your order number and a note telling us it didn't work for you.

Returns

Because our products are consumable, we don't accept physical returns or exchanges. Refunds are handled entirely by email — you keep the product.

To request a refund, email supportvexity@gmail.com with:

Your order number

A brief reason for the request

We'll respond within 1–2 business days.

Refund Processing

Approved refunds are credited to your original payment method. Most banks post the credit within 5–10 business days, though timing varies by institution.

Damaged or Incorrect Orders

If your order arrives damaged, or you received the wrong item or quantity, email supportvexity@gmail.com with your order number and a photo of the issue. We'll send a replacement or issue a full refund — your choice.

Order Cancellations

After your order begins the processing phase and is assigned a tracking number, it is no longer eligible for cancellation.

If your order has already shipped, you can still request a refund under our 60-day guarantee once it arrives.

Shipping & Delivery

We ship via trusted third-party carriers with tracking on every order.

If tracking shows delivered but you don't have your package: email us within 7 days. We'll help you file a carrier claim and work with you toward a resolution.

If your package is confirmed lost in transit: we'll reship it free or refund you in full, whichever you prefer.

Address changes: once an order ships, contact the carrier directly. We're unable to redirect packages in transit.

Subscriptions

To skip a delivery, change your ship date, pause, or cancel, email supportvexity@gmail.com or use your customer portal.

Cancellation deadline: requests must be received at least 48 hours before your scheduled renewal date to avoid being charged for the next cycle.

If a subscription order has already shipped, it's still covered by our 60-day guarantee.

European Union — 14-Day Cooling Off Period

If your order ships to the European Union, you have the right to cancel within 14 days of receipt for any reason, without justification. Contact vexityllc@gmail.com to initiate. This right is in addition to our 60-day guarantee.

Questions

Email supportvexity@gmail.com. We read everything and we'd rather sort it out with you directly than have you go anywhere else.